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  • FAQ
    • Welcome to Sparkles FAQ
  • About Sparkles & NFTs
    • What is Sparkles?
    • What is an NFT?
    • How are my NFTs stored?
    • What is a wallet and why do I need one?
    • What wallets can I use on Sparkles?
    • What blockchain does Sparkles support?
    • Why is Sparkles built on Songbird?
    • Aren’t NFTs bad for the environment and is Sparkles doing anything about this?
    • What makes Sparkles different from other NFT marketplaces?
    • How do I become a part of the Sparkles community?
    • What are Sparkles' fees?
    • Where can I learn more about NFTs?
  • Getting Started
    • How do I add the Flare network to my MetaMask wallet?
      • Where can I get $FLR?
    • How do I add the Songbird network to my MetaMask wallet?
      • Where can I get $SGB?
    • How do I view my NFTs?
    • How do I use filtering, sorting and searching in collections?
    • How do I use the analytics, activity history and events table?
    • Can I transfer an NFT as a gift?
    • Why do I have to 'approve' my NFT and other tokens?
    • How do I import my Bifrost wallet into MetaMask?
    • How do I prevent my test collections showing on Sparkles?
    • What are the recommended specifications for profile and collection page images?
    • How do I refresh the metadata of an NFT?
    • Metadata standards
  • BUYING AND SELLING NFTS
    • How do I see which NFTs are for sale?
    • How do I buy an NFT?
    • How do I make & remove offers on an NFT?
    • How do I accept an offer on my NFT?
    • How do I list an NFT for sale?
    • How do I remove an NFT from sale?
    • How do auctions work?
  • Safety and Security
    • Is connecting my wallet to Sparkles safe and secure?
    • Does Sparkles have access to my wallet’s private keys?
    • What is Sparkles’ policy on stolen items?
    • What should I do if works I own the copyright in are being sold without my consent?
    • How do I submit a copyright counter-notice?
    • Are spin-off, homage, remix or derivative collections permitted on Sparkles?
    • What should I do if I think items on Sparkles breach the Terms and Conditions?
    • How do I report fake or fraudulent content?
    • How do I keep my NFTs safe?
    • What should I do if I think my account has been compromised?
  • Legal Information
    • Terms and Conditions
    • Privacy Policy
  • Troubleshooting
    • My NFTs aren't displaying in my wallet, what can I do?
    • The Sparkles website isn’t working, where can I get help?
  • Community Tools
    • NFT Airdrops
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  1. Troubleshooting

The Sparkles website isn’t working, where can I get help?

PreviousMy NFTs aren't displaying in my wallet, what can I do?NextNFT Airdrops

Last updated 2 years ago

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If the Sparkles site isn’t loading properly, please try the following:

  • Update your device and/or browser;

  • Clear your cache;

  • Disconnect then reconnect your wallet to Sparkles;

  • Ensure you are on the Songbird network; and

  • Adjust security settings that could be preventing the browser from loading images.

If none of the above resolve the issue, contact us through our .

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