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  • FAQ
    • Welcome to Sparkles FAQ
  • About Sparkles & NFTs
    • What is Sparkles?
    • What is an NFT?
    • How are my NFTs stored?
    • What is a wallet and why do I need one?
    • What wallets can I use on Sparkles?
    • What blockchain does Sparkles support?
    • Why is Sparkles built on Songbird?
    • Aren’t NFTs bad for the environment and is Sparkles doing anything about this?
    • What makes Sparkles different from other NFT marketplaces?
    • How do I become a part of the Sparkles community?
    • What are Sparkles' fees?
    • Where can I learn more about NFTs?
  • Getting Started
    • How do I add the Flare network to my MetaMask wallet?
      • Where can I get $FLR?
    • How do I add the Songbird network to my MetaMask wallet?
      • Where can I get $SGB?
    • How do I view my NFTs?
    • How do I use filtering, sorting and searching in collections?
    • How do I use the analytics, activity history and events table?
    • Can I transfer an NFT as a gift?
    • Why do I have to 'approve' my NFT and other tokens?
    • How do I import my Bifrost wallet into MetaMask?
    • How do I prevent my test collections showing on Sparkles?
    • What are the recommended specifications for profile and collection page images?
    • How do I refresh the metadata of an NFT?
    • Metadata standards
  • BUYING AND SELLING NFTS
    • How do I see which NFTs are for sale?
    • How do I buy an NFT?
    • How do I make & remove offers on an NFT?
    • How do I accept an offer on my NFT?
    • How do I list an NFT for sale?
    • How do I remove an NFT from sale?
    • How do auctions work?
  • Safety and Security
    • Is connecting my wallet to Sparkles safe and secure?
    • Does Sparkles have access to my wallet’s private keys?
    • What is Sparkles’ policy on stolen items?
    • What should I do if works I own the copyright in are being sold without my consent?
    • How do I submit a copyright counter-notice?
    • Are spin-off, homage, remix or derivative collections permitted on Sparkles?
    • What should I do if I think items on Sparkles breach the Terms and Conditions?
    • How do I report fake or fraudulent content?
    • How do I keep my NFTs safe?
    • What should I do if I think my account has been compromised?
  • Legal Information
    • Terms and Conditions
    • Privacy Policy
  • Troubleshooting
    • My NFTs aren't displaying in my wallet, what can I do?
    • The Sparkles website isn’t working, where can I get help?
  • Community Tools
    • NFT Airdrops
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On this page
  • Never share your private keys or secret recovery phrase
  • Ensure your wallet application or extension is official
  • Only use official support channels
  • Limit smart contract approvals
  • Use a cold storage wallet when storing NFTs long term
  • Enable Two-Factor Authentication (2FA)
  • Don’t reuse passwords and use a reliable password manager
  • Avoid phishing emails and don’t download unknown files from strangers
  • Don’t clock on unknown or broken links
  • Be careful of things that seem too good to be true

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  1. Safety and Security

How do I keep my NFTs safe?

PreviousHow do I report fake or fraudulent content?NextWhat should I do if I think my account has been compromised?

Last updated 2 years ago

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10 Top Tips to Keep Your NFTs Safe

Never share your private keys or secret recovery phrase

If you’ve been in the crypto space for a while, you probably know this already, but it’s always worth reminding yourself and others of this important point. The private key and/or secret phrase for your wallet(s) are private to you and you should never share these. Sparkles is not a wallet provider and and will never ask you to provide these.

Ensure your wallet application or extension is official

When using any wallet, be it the Bifrost Wallet app, MetaMask extension, or anything else, always ensure you get your link from an official source, such as the provider’s website or support channels. When downloading anything, check and double check the reviews and developer to ensure it is the correct one. If in any doubt, reach out to the wallet provider’s official support team.

Only use official support channels

The best and safest way to navigate is by always getting help from official support channels and remaining cautious when receiving answers from broader community. Generally, members of the community are very helpful to one another however, for customer support, always use the official support tickets in our or email addresses provided by Sparkles.

There is also lots of help and support to frequently asked questions in .

Limit smart contract approvals

When using any site, you should carefully review what it is that you are approving for your wallet prior to making transactions.

Any reputable business in the crypto and web3 space should provide you with information on what you are being asked to approve, and why.

Information on what you are being asked to approve when using Sparkles is .

Use a cold storage wallet when storing NFTs long term

Hardware wallets, such as Ledger or Trezor, add further levels of security to your crypto assets and NFTs however, you still need to ensure you keep your private keys and secret recovery phrase for these, and the hardware wallet itself, safe and secure.

Enable Two-Factor Authentication (2FA)

Having 2FA enabled, such as Google Authenticator, provides an additional layer of security when logging into sites where this function is available. In addition to 2FA apps, you could also consider using a hardware 2FA device too.

Don’t reuse passwords and use a reliable password manager

Although it makes life easier to reuse the same password, this significantly endangers security as if one of your passwords are compromised, then all of them are.

Using a password generator for obscure passwords, different passwords for different sites and applications makes your accounts more secure and a reliable password manager makes keeping track of these easier.

Avoid phishing emails and don’t download unknown files from strangers

Best practise is to avoid interacting with any emails, particularly containing links, files and QR codes, sent by unknown parties. Attachments of any format can quite easily contain malicious code such as viruses and/or malware.

Don’t clock on unknown or broken links

Remain cautious when browsing sites and on social media, including Discord, where images or links are sent. Always double check and if in any doubt, do not click them, particularly if sent by someone you don’t recognise.

Be careful of things that seem too good to be true

Unfortunately, not everyone has your best interests at heart, and there may be bad actors seeking to take advantage for those new to crypto and NFT space. If somebody presents an opportunity or suggestion that seems too good to be true, chances are it is just that.

Before you purchase an NFT from a user on Sparkles, always take the time to do as much research as possible on the seller, the collection, the project and the NFT before making that purchase.

Blockchain transactions are permanent, so it really is worth doing your due diligence. And who knows, you may have some enjoyment doing it as you learn exactly what an NFT, collection and project is truly about.

does not have access to your private keys or secret phrase
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