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  • FAQ
    • Welcome to Sparkles FAQ
  • About Sparkles & NFTs
    • What is Sparkles?
    • What is an NFT?
    • How are my NFTs stored?
    • What is a wallet and why do I need one?
    • What wallets can I use on Sparkles?
    • What blockchain does Sparkles support?
    • Why is Sparkles built on Songbird?
    • Aren’t NFTs bad for the environment and is Sparkles doing anything about this?
    • What makes Sparkles different from other NFT marketplaces?
    • How do I become a part of the Sparkles community?
    • What are Sparkles' fees?
    • Where can I learn more about NFTs?
  • Getting Started
    • How do I add the Flare network to my MetaMask wallet?
      • Where can I get $FLR?
    • How do I add the Songbird network to my MetaMask wallet?
      • Where can I get $SGB?
    • How do I view my NFTs?
    • How do I use filtering, sorting and searching in collections?
    • How do I use the analytics, activity history and events table?
    • Can I transfer an NFT as a gift?
    • Why do I have to 'approve' my NFT and other tokens?
    • How do I import my Bifrost wallet into MetaMask?
    • How do I prevent my test collections showing on Sparkles?
    • What are the recommended specifications for profile and collection page images?
    • How do I refresh the metadata of an NFT?
    • Metadata standards
  • BUYING AND SELLING NFTS
    • How do I see which NFTs are for sale?
    • How do I buy an NFT?
    • How do I make & remove offers on an NFT?
    • How do I accept an offer on my NFT?
    • How do I list an NFT for sale?
    • How do I remove an NFT from sale?
    • How do auctions work?
  • Safety and Security
    • Is connecting my wallet to Sparkles safe and secure?
    • Does Sparkles have access to my wallet’s private keys?
    • What is Sparkles’ policy on stolen items?
    • What should I do if works I own the copyright in are being sold without my consent?
    • How do I submit a copyright counter-notice?
    • Are spin-off, homage, remix or derivative collections permitted on Sparkles?
    • What should I do if I think items on Sparkles breach the Terms and Conditions?
    • How do I report fake or fraudulent content?
    • How do I keep my NFTs safe?
    • What should I do if I think my account has been compromised?
  • Legal Information
    • Terms and Conditions
    • Privacy Policy
  • Troubleshooting
    • My NFTs aren't displaying in my wallet, what can I do?
    • The Sparkles website isn’t working, where can I get help?
  • Community Tools
    • NFT Airdrops
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On this page
  • Why is this Sparkles’ policy?
  • What should I do if my items are stolen?
  • I purchased an item which has now been reported as stolen, what should I do?

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  1. Safety and Security

What is Sparkles’ policy on stolen items?

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Last updated 2 years ago

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Sales of stolen items is a breach of our and is prohibited on Sparkles.

Allegations of theft are taken extremely seriously and, once notified of potentially stolen items, Sparkles may disable either (i) disable the buy, sell, or transfer function on Sparkles, or (ii) remove any such reported items from Sparkles, in order to comply with legal requirements and to protect users.

Why is this Sparkles’ policy?

This ensures Sparkles is a safe and trusted marketplace for all users.

What should I do if my items are stolen?

Should you believe your wallet has been compromised, in the first instance you should immediately transfer any items in it to a wallet which has not been compromised. You can do directly through wallets and tools such as Bifrost Wallet, MetaMask or Songbird / Flare explorer.

You can also use the ‘Report’ button associated with your item(s) and/or profile to notify Sparkles that you believe your account has been compromised, so that we can take any action as is necessary, such as disabling your items or account.

When reporting items as stolen, you will be asked to provide a police report in relation to the stolen item within 7 days of notifying Sparkles. This is to prevent vexatious claims and false reports being made. If a police report is not provided, items will be re-enabled on Sparkles.

Once notified, our team will assess your report and identified affected items and/or accounts will be disabled on Sparkles.

if you have previously reported an item as stolen and would like to withdraw your report for any reason, please submit a ticket in our so our team can assist you.

Whilst we can prevent stolen items being bought and sold using Sparkles, these items remain on the blockchain and are not in the custody of Sparkles (as explained in out ). Due to this, Sparkles is unable to recover lost funds and/or NFTs that have been transferred out of your wallet. Sparkles also cannot prevent your items being transferred, bough or sold using other marketplaces, non-Sparkles services or through direct blockchain interactions.

I purchased an item which has now been reported as stolen, what should I do?

In such situations, please submit a support ticket in our so our team can assist you.

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